Refund Policy

Last updated 8 September 2026. Pleofon has a free plan, so you can try the whole application before paying anything.

14 day refund

If you are not happy with Pleofon Pro, write to contact@pleofon.ai within 14 days of your payment and we will refund it in full. You do not need to give a reason. Refunds are issued by Paddle to the payment method you used, and normally appear within 5 to 10 business days depending on your bank.

Cancelling

You can cancel at any time using the link in any Paddle receipt, or by writing to us. Cancelling stops the next renewal; you keep Pro until the end of the period you have already paid for, and then the account returns to the free plan. Your projects and exports are not affected in any way by returning to free.

Renewals

If a renewal charged you when you meant to cancel, tell us within 14 days of that charge and we will refund it. We would rather refund a month than argue about it.

What we need from you

Write from the email address on the account, or include the order reference from your Paddle receipt, so we can find the payment.

Consumer rights

This policy is offered in addition to your statutory rights and does not limit them.